CREATE LOYAL CUSTOMERS THROUGH CUSTOMER SERVICE
Organizations can be successful and create a competitive advantage through ongoing customer service levels. The objective of this training is to ensure consistency and best practice are created to increase the quality, awareness and recommendation levels of your organization.
SENIOR LEADERSHIP PROGRAM
This program includes four 3-hour workshop sessions and peer learning, and is broken into three phases. This allows for measurable progress and meaningful interaction that engages individual working teams. Upon completion, you will receive a certificate, signaling to the aligned values, approaches and leadership that will take your organization to the next level.
This certificate program develops organizational leadership at every level—from those who have several direct reports to up and coming leaders in an organization. Using relationship skills, coaching and conflict resolution, participants will learn strategies and tactics to lead people and adapt to the different drivers of follower behaviour in the workplace.
Growing and combining the talent, skill and potential of each employee will often help an organization realize its vision and long-term goals. The focus of the Supervisory Training Certificate program is to strengthen frontline leadership, who are the channel for future leadership. In this program, we focus on the WHY, not the WHAT we do to become the driver of success, through base leadership skill development.
Innovation is more than just creating something new. It is the key to client loyalty and growth. Innovation is a critical thinking process that should focus on your customers’ needs, which will help you retain their loyalty. This certificate program provides the process and tools for your team to map out innovation and develop it through from ideation to launch.
SALES TRAINING: COMMUINICATION AND CLIENT INTERACTION
With the continued development of relationships, competitive activity and past experiences of service, client demands continue to increase. This certificate program clearly understands that client gap is critical to ensuring your customer’s needs are met fast and with greater value than the competition.
CHANGE MANAGEMENT: TURNING CHANGE INTO OPPORTUNITY
The Change Management Certificate program gives you the knowledge, skills and tools to drive successful change initiatives. This program teaches you to apply a holistic change management methodology, that leverages research-based best practices to effectively manage change and enhance project results.
Additional Certificate Training Modules Available
- Finding Your Inner Coach
- Leading by Culture
- Time to Build Your Effective Team
- The Art of Effective Communication
- Metrics Basics for Leaders
- Effective Meetings